No. 02 Retail

How retailers can win back their best customers with responsible finance

Aspirational spending in a squeezed economy. Mid and high income customers have stronger aspirations than ever, but the cost of living squeeze is making them more deliberate about when, where and how they spend. How retailers help customers reach higher cost and more considered purchases responsibly, while protecting trust, brand equity and long term loyalty.

Date: Thursday 8 October 2026
Time: 5.30pm
Venue: Claridge’s, Mayfair
Dante private dining room

Supporting themes

Five lines of enquiry for the table.

01
Customers still want premium products and experiences, but affordability feels more constrained.
02
Retailers need ways to bring their best customers back more often, without defaulting to discounting.
03
Responsible finance can help close the gap between aspiration and reality.
04
Retail finance done thoughtfully: data led, responsible, and built to do the right thing.
05
Where buy now, pay later goes next, helping good customers make confident purchases rather than pushing credit.

How retailers can win back their best customers with responsible finance

Supporting themes

Customers still want premium products and experiences, but affordability feels more constrained.

Retailers need ways to bring their best customers back more often, without defaulting to discounting.

Responsible finance can help close the gap between aspiration and reality.

Retail finance done thoughtfully: data led, responsible, and built to do the right thing.

Where buy now, pay later goes next, helping good customers make confident purchases rather than pushing credit.